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FAQ

General

What areas do you cover?

Chicago and all of the surrounding towns and suburbs.

Do you work during the winter?

Yes, we work all year round.

Do you guarantee your work?

Yes all of the work that we do is guaranteed. All you need to do is contact us within 24 hours after the service is done.

Are you insured?

Yes we are.

Day of Service

Do you service on weekends?

Yes, we do.

What if it rains on my scheduled day?

We will reschedule the appointment. We monitor the wheatear conditions regularly. In case we are not aware of the wheatear conditions on the address, it would be great if you contact us.

Service Specific

Do you clean frames and ledges?

We wipe the ledges free of charge, there’s a charge for frames as this in most cases takes longer to clean than the windows.

How often should I have my Windows Cleaned?

We recommend that you should get your windows cleaned at least 1 time per year.

Payment / Billing

What methods of payment do you accept?

Cash and all of the major cards. You can set up a direct debit.

What if I have found a cheaper quote somewhere else?

It’s possible, there always going to be someone else that will be cheaper. This in most cases comes at cost. What is the cost? No Licenses,  and No Insurance, this means you won’t be compensated if anything gets damaged on your property. 

Chicago Racoons cares about its reputation and how people rate the company. That’s why we are happy to spend extra money on insurance, quality equipment, and professional staff. We want to be a business you can trust!